Frequently Asked Questions (FAQs)
Why are all sales final?
At The Snoring Dog Company®, we prioritize the safety, sanitation, and security of all pets and pet parents. For this reason, all sales from our primary collections including The Dog's Domain™, The Cat's Corner™, The RX Hub™, The Sporty Pets™, and The Paw Stop™ are considered final sale.
Every product you receive is brand new—never used, worn, tried on, or returned by another pet parent. This strict policy ensures your furry companions receive products that are clean, safe, and sanitary. Because pets interact closely with items such as food, supplements, apparel, toys, and health products, allowing returns could compromise the well-being of other pets and families.
What should I do if I'm ever unhappy with a purchase for any reason?
If you are unhappy with your purchase for any reason, we kindly encourage you to consider giving it away or donating it to a local animal shelter or rescue. This way, another pet can benefit while you keep your home safe and secure with items you'd prefer. You may also contact us via email with your concern as every situation is unique: support@thesnoringdogcompany.com
What if you send me the wrong item or the product has a manufacturer defect?
We stand behind the quality and accuracy of every order. However, we are not perfect. So in the rare case that: - We ship the wrong item, or - A product arrives with a manufacturer defect
please contact us immediately so we can reach out to our vendor and make it right for you. Our inventory is sourced from multiple vendors, please contact us for appropriate instructions at support@thesnoringdogcompany.com to learn how and where your item(s) need to be returned.
You may also call us 24 hours a day, 7 days a week at 1-866-214-0324, and we’ll walk you through the process step by step.
What shipping methods do you use?
We partner with trusted carriers to ensure your order arrives quickly and safely. Your order may ship through: - USPS - DHL Express - UPS - FedEx
Shipping times vary, and tracking details will be provided once your order has been processed.
If I have questions about products or my order, is there a number I can call?
Absolutely! We’re here to help. You may reach us at: - 1-866-214-0324 or -support@thesnoringdogcompany.com.
Our customer care team is available 24 hours a day, 7 days a week to assist with any questions about products, your order, or our policies.
Thank you for shopping with The Snoring Dog Company®! We’re committed to providing premium products and outstanding service while bringing you only the best for you and your pets!🐾
